What we can help with
- Purchase questions
- Restoring purchases
- App bugs and unexpected behavior
- Sync issues between devices
- General product questions and feedback
RoboKana Support
App Support
Need help with RoboKana?
If you have a question, found a bug, or need help with your purchases or sync, get in touch and we'll do our best to help.
Email
support@robokana.com
Before you contact support
Please include your device model, iOS version, and a short description of the issue. If something is not working as expected, screenshots are also helpful.
FAQ
Frequently asked questions
How do I restore purchases?
Open the paywall in the app and tap Restore Purchases. Make sure you are signed in with the same Apple ID that was used for the original purchase.
Can I use RoboKana offline?
Yes. Most learning features work offline. Sync requires iCloud and an internet connection.
How does sync work between devices?
Your progress can sync through iCloud when both devices are signed in with the same Apple ID and iCloud is enabled.
My progress did not sync. What should I do?
First, check that iCloud is enabled and both devices use the same Apple ID. Then reopen the app and give it a moment to sync. If the issue continues, contact support.
What devices are supported?
RoboKana is available on iPhone and iPad.
Do I need an account to use the app?
No separate account is required. Some features, such as sync, rely on Apple services like iCloud.
What is included in the app?
RoboKana helps you learn Japanese writing through step-by-step practice: hiragana and katakana, kanji with readings, meanings, stroke order, radicals, and compound words, plus reading and matching tasks.
How much content is included?
The current version covers all hiragana and katakana (including dakuten and handakuten), 668 kanji across JLPT N5, N4, and N3, and over 2,200 words.
Why does the app care about stroke order and direction?
Writing recognition follows the order and direction you write in, not just the final shape. This helps build correct handwriting habits from the start. Quick, loose strokes still count.
How long does it take to get a reply?
We usually reply within 2 business days.
Legal
For legal documents, please visit our Privacy Policy and Terms & Conditions.